Create a [link|https://www.laptopmag.com/articles/generate-battery-report-windows-10|battery report] just to verify that the battery is charging correctly.
When you have the report, compare the ''Design Capacity'' value versus the ''Full Charge Capacity'' value. For a new, good battery they should nearly be the same value.
If the battery is OK, try reinstalling the ''Microsoft ACPI''-''Compliant Control Method'' ''Battery'' driver in Device Manager and then let Windows reinstall it and check if that resolves the problem.
-
To get to Device manager in Win10/11 press the Win key + the x key (both together) and select the Device Manager link. When in Device Manager scroll down to the Battery category, click on the > symbol to expand the category. Next ''right click'' on the ''Microsoft ACPI''-''Compliant'' ''Control Method'' ''Battery'' and click on ''Uninstall'' and follow the prompts.
+
To get to Device Manager in Win10/11 press the Win key + the x key (both together) and select the Device Manager link. When in Device Manager scroll down to the Battery category, click on the > symbol to expand the category. Next ''right click'' on the ''Microsoft ACPI''-''Compliant'' ''Control Method'' ''Battery'' and click on ''Uninstall'' and follow the prompts.
Shut down the laptop in the normal manner and then restart it and let Windows reinstall the drivers again and check.
Create a [https://www.laptopmag.com/articles/generate-battery-report-windows-10|battery report] just to verify that the battery is charging correctly.
+
Create a [link|https://www.laptopmag.com/articles/generate-battery-report-windows-10|battery report] just to verify that the battery is charging correctly.
When you have the report, compare the ''Design Capacity'' value versus the ''Full Charge Capacity'' value. For a new, good battery they should nearly be the same value.
-
If the battery is OK, try reinstalling the ''Microsoft ACPI''-Compliant ''Control Method'' ''Battery'' driver in Device Manager and then let Windows reinstall it and check if that resolves the problem.
+
If the battery is OK, try reinstalling the ''Microsoft ACPI''-''Compliant Control Method'' ''Battery'' driver in Device Manager and then let Windows reinstall it and check if that resolves the problem.
-
To get to Device manager in Win10/11 press the Win key + the x key (both together) and select the Device Manager link. When in Device Manager scroll down to the Battery category, click on the > symbol to expand the category. Next ''right click'' on the ''Microsoft ACPI''-Compliant ''Control Method'' ''Battery'' and click on ''Uninstall'' and follow the prompts.
+
To get to Device manager in Win10/11 press the Win key + the x key (both together) and select the Device Manager link. When in Device Manager scroll down to the Battery category, click on the > symbol to expand the category. Next ''right click'' on the ''Microsoft ACPI''-''Compliant'' ''Control Method'' ''Battery'' and click on ''Uninstall'' and follow the prompts.
Shut down the laptop in the normal manner and then restart it and let Windows reinstall the drivers again and check.
Hi @richiewright
Create a [https://www.laptopmag.com/articles/generate-battery-report-windows-10|battery report] just to verify that the battery is charging correctly.
When you have the report, compare the ''Design Capacity'' value versus the ''Full Charge Capacity'' value. For a new, good battery they should nearly be the same value.
If the battery is OK, try reinstalling the ''Microsoft ACPI''-Compliant ''Control Method'' ''Battery'' driver in Device Manager and then let Windows reinstall it and check if that resolves the problem.
To get to Device manager in Win10/11 press the Win key + the x key (both together) and select the Device Manager link. When in Device Manager scroll down to the Battery category, click on the > symbol to expand the category. Next ''right click'' on the ''Microsoft ACPI''-Compliant ''Control Method'' ''Battery'' and click on ''Uninstall'' and follow the prompts.
Shut down the laptop in the normal manner and then restart it and let Windows reinstall the drivers again and check.