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crwdns2934241:0crwdne2934241:0 John Salt

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Laptop won't wake/power on without power adapter connected.

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I got a new battery from iFixit matching the model number of the stock battery installed in my laptop (6GTPY, 97Wh), installed it, and calibrated it. I then noticed that within 2 days the health dropped by >10%, and sometimes the laptop wouldn't be able to wake from sleep without the power cord connected. After turning it on I could see that the battery had plenty of charge. I contacted support and they sent a new battery but this one has the same issue with turning on the laptop. Since this has happened twice now I am unsure if it's a faulty battery and was wondering if there was anything I could do to fix this?

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Dell XPS 7590

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open