I would factory reset the phone and then check. if it still fails then it is a hardware problem.
If it works it was software. Restore the phone using the phone's restore feature and the backup you made (see Note) and check that it still works OK after it has been restored.
''Note:'' Be sure to ''backup the phone'' to the cloud or a computer ''before'' performing the ''reset,'' as t''he reset will erase all your data and downloaded apps.'' It will restore the phone to its factory default condition i.e. like when you first got it or last updated the firmware for it.
Also if the phone has a Google or Samsung account tied to it be sure to remember the User ID and password for the account so as to be able to access the phone after the reset so that it can be set up again. This is due to the FRP (factory reset protection) lock that is enabled when a reset is performed. FRP lock is a security measure designed to protect your data etc in case the phone is lost or stolen.
It is always advisable to have recent backups anyway as you never know if or when a phone may fail. Good practice to get into if you don't already do this.
-
If it is a hardware problem, here's a link to the [link|https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link! This is a .rar file so you need something like 7Zip to open the file program so that it can be viewed) and also the ifixit [[Topic:Samsung Galaxy Note9]] guide as well.
+
If it is a hardware problem, here's a link to the [link|https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link! This is a .rar file so you need something like 7Zip to open the file so that it can be viewed) and also the ifixit [[Topic:Samsung Galaxy Note9]] guide as well.
I would factory reset the phone and then check. if it still fails then it is a hardware problem.
If it works it was software. Restore the phone using the phone's restore feature and the backup you made (see Note) and check that it still works OK after it has been restored.
''Note:'' Be sure to ''backup the phone'' to the cloud or a computer ''before'' performing the ''reset,'' as t''he reset will erase all your data and downloaded apps.'' It will restore the phone to its factory default condition i.e. like when you first got it or last updated the firmware for it.
Also if the phone has a Google or Samsung account tied to it be sure to remember the User ID and password for the account so as to be able to access the phone after the reset so that it can be set up again. This is due to the FRP (factory reset protection) lock that is enabled when a reset is performed. FRP lock is a security measure designed to protect your data etc in case the phone is lost or stolen.
It is always advisable to have recent backups anyway as you never know if or when a phone may fail. Good practice to get into if you don't already do this.
-
If it is a hardware problem, here's a link to the [link|https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link!) amd also the ifixit https://www.ifixit.com/Device/Samsung_Galaxy_Note9 guide as well.
+
If it is a hardware problem, here's a link to the [link|https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link! This is a .rar file so you need something like 7Zip to open the file program so that it can be viewed) and also the ifixit [[Topic:Samsung Galaxy Note9]] guide as well.
I would factory reset the phone and then check. if it still fails then it is a hardware problem.
If it works it was software. Restore the phone using the phone's restore feature and the backup you made (see Note) and check that it still works OK after it has been restored.
''Note:'' Be sure to ''backup the phone'' to the cloud or a computer ''before'' performing the ''reset,'' as t''he reset will erase all your data and downloaded apps.'' It will restore the phone to its factory default condition i.e. like when you first got it or last updated the firmware for it.
Also if the phone has a Google or Samsung account tied to it be sure to remember the User ID and password for the account so as to be able to access the phone after the reset so that it can be set up again. This is due to the FRP (factory reset protection) lock that is enabled when a reset is performed. FRP lock is a security measure designed to protect your data etc in case the phone is lost or stolen.
It is always advisable to have recent backups anyway as you never know if or when a phone may fail. Good practice to get into if you don't already do this.
-
If it is a hardware problem, here's a link to the [https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link!)
+
If it is a hardware problem, here's a link to the [link|https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link!) amd also the ifixit https://www.ifixit.com/Device/Samsung_Galaxy_Note9 guide as well.
I would factory reset the phone and then check. if it still fails then it is a hardware problem.
If it works it was software. Restore the phone using the phone's restore feature and the backup you made (see Note) and check that it still works OK after it has been restored.
''Note:'' Be sure to ''backup the phone'' to the cloud or a computer ''before'' performing the ''reset,'' as t''he reset will erase all your data and downloaded apps.'' It will restore the phone to its factory default condition i.e. like when you first got it or last updated the firmware for it.
Also if the phone has a Google or Samsung account tied to it be sure to remember the User ID and password for the account so as to be able to access the phone after the reset so that it can be set up again. This is due to the FRP (factory reset protection) lock that is enabled when a reset is performed. FRP lock is a security measure designed to protect your data etc in case the phone is lost or stolen.
It is always advisable to have recent backups anyway as you never know if or when a phone may fail. Good practice to get into if you don't already do this.
+
+
If it is a hardware problem, here's a link to the [https://www.mobilerdx.com/2021/05/samsung-galaxy-note-9-schematic-diagram-and-service-manual.html|service manual] (make sure to scroll down and click on the correct link!)
Hi @sazazezerm42472,
I would factory reset the phone and then check. if it still fails then it is a hardware problem.
If it works it was software. Restore the phone using the phone's restore feature and the backup you made (see Note) and check that it still works OK after it has been restored.
''Note:'' Be sure to ''backup the phone'' to the cloud or a computer ''before'' performing the ''reset,'' as t''he reset will erase all your data and downloaded apps.'' It will restore the phone to its factory default condition i.e. like when you first got it or last updated the firmware for it.
Also if the phone has a Google or Samsung account tied to it be sure to remember the User ID and password for the account so as to be able to access the phone after the reset so that it can be set up again. This is due to the FRP (factory reset protection) lock that is enabled when a reset is performed. FRP lock is a security measure designed to protect your data etc in case the phone is lost or stolen.
It is always advisable to have recent backups anyway as you never know if or when a phone may fail. Good practice to get into if you don't already do this.