crwdns2934241:0crwdne2934241:0 Lilly Shihambe

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The battery is not detected and is not charging

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The error message is: "The battery is not detected. Try reinstalling or recharging the battery to solve the problem."

I am currently charging the laptop but battery 1 is at 0% and battery 2 has been on 35% for hours besides being plugged in the charger. What should I do?

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Lenovo ThinkPad T570

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open