Had this problem and still do. tried every cure on the web, nothing worked. can't get around the ink problem screen. bought a new printer head , no solution. last thing I am going to try is replacing the cmoss battery. Hope that works.
HP sucks. had this printer for 4 years and no problems. after changing inkt cartridges (the expensive ones from HP) the problem started. because I spend so much on cartridges I did not want to give up. $400 plus further I am ready to call it a day. Better off buying cheap printer and toss it when problems start.