crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934241:0crwdne2934241:0 Emmie

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Won't turn on - how can I get data?

crwdns2934249:0crwdne2934249:0:

Hello. Yesterday my surface pro 3 stopped wouldn't turning on. In case it was the battery/power, I tried a couple of different chargers - but both show the pro is charging, and still the screen doesn't turn on. I tried the hard reset by pressing and holding the power button - after about 20 seconds the charger light blinks momentarily before going back to being solid, as if to show the pro is restarting, but still no turning on.

I recently bought a new computer as the pro was getting old, and my concern is not the device, but the data. I last backed up the pro about a month ago. There is data on there I need access to. Is there a way of getting it?

Thank you very much.

crwdns2866306:0crwdne2866306:0:

Microsoft Surface Pro 3

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open