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crwdns2934243:0crwdne2934243:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @yousaf0980
Please confirm the make and model number of the laptop.
Does the WiFi turn off or does it just simply disconnect from the internet?
-If it just disconnects, try using the laptop's WiFi as close as possible to your home (or work) network router and check if the connection remains stable.
+If it just disconnects, try using the laptop's WiFi as close as possible to your home (or work) network router i.e. <20cm, and check if the connection remains stable.
If it does it may be an antenna problem in the laptop.

crwdns2915684:0crwdne2915684:0:

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crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @yousaf0980

Please confirm the make and model number of the laptop.

Does the WiFi turn off or does it just simply disconnect from the internet?

If it just disconnects, try using the laptop's WiFi as close as possible to your home (or work) network router and check if the connection remains stable.

If it does it may be an antenna problem in the laptop.

crwdns2915684:0crwdne2915684:0:

open