crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 Rafael Carvallo

crwdns2947189:0crwdne2947189:0:

Won't startup unless plugged in with replacement battery

crwdns2934249:0crwdne2934249:0:

Hi,

I have replaced the battery for my laptop, it is exactly the same part model, the problem is it won't start unless I use the power brick, then after it starts I can unplug it and it keeps working unless I shutdown and/or put it into sleep mode.

If I try to turn it on without it being connected to the electricity it goes online for a brief moment then shuts itself down again and after that it won't start unless I use the power cable again.

Looks like the battery is fine, I kept the laptop on for 4 hours with the new battery , I don't get any errors in bios and/or windows battery manager and I have tried almost everything I could find online related to windows configuration, if I use the old battery it works as it should.

If someone's got any hint of could it be I would really appreciate it. I hope it is not the replacement battery because I won't be able to get a new one in a long time (I bought it on ifix US and shipped oversea using a private courier since it couldn't be shipped directly, returning it is not an option for me at the moment)

crwdns2866306:0crwdne2866306:0:

Dell XPS 15 9500

crwdns2915684:0crwdne2915684:0:

open

crwdns2934251:0crwdne2934251:0:

+769478

crwdns2934241:0crwdne2934241:0 Rafael Carvallo

crwdns2947189:0crwdne2947189:0:

Won't startup unless plugged in with replacement battery

crwdns2934249:0crwdne2934249:0:

Hi,

I have replaced the battery for my laptop, it is exactly the same part model, the problem is it won't start unless I use the power brick, then after it starts I can unplug it and it keeps working unless I shutdown and/or put it into sleep mode.

If I try to turn it on without it being connected to the electricity it goes online for a brief moment then shuts itself down again and after that it won't start unless I use the power cable again.

Looks like the battery is fine, I kept the laptop on for 4 hours with the new battery , I don't get any errors in bios and/or windows battery manager and I have tried almost everything I could find online related to windows configuration, if I use the old battery it works as it should.

If someone's got any hint of could it be I would really appreciate it. I hope it is not the replacement battery because I won't be able to get a new one in a long time (I bought it on ifix US and shipped oversea using a private courier since it couldn't be shipped directly, returning it is not an option for me at the moment)

crwdns2866306:0crwdne2866306:0:

Dell XPS 15 9500

crwdns2915684:0crwdne2915684:0:

open