crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @juliedf

Try a power refresh and check if this resolves the problem.

Remove the battery from the phone and then press and hold the Power On button operated for a ''full 30 seconds'' and then release it.

Reinsert the battery, replace the back cover and then try turning on the phone.

Here's the ifixit [guide|130634] guide that may help.

crwdns2915684:0crwdne2915684:0:

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