I have a Bose Wave Radio/CD player, and the cd player just stopped accepting cd's....error message: cd not playable. I researched the Bose site and tried lame fixes, and then "signed up" for repair. The 'repair' was for Bose to sell you an updated, new system with a slight discount ( which I found I could get online, anyway). I tried cd cleaners, no fix. I finally got the idea, since some players are mounted vertically, etc., to insert a cd, lift up the unit and slant it 45 degrees....voila! It took the cd, and now works perfectly fine again !
So much for Bose being a great company. As much as I love the technology and performance, this is no way to treat customers !