Can I discuss a repair with Microsoft without paying first?
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My daughter’s one week old Surface Laptop Studio screen cracked without being dropped or physically compromised in any way. She used it on Friday, stored it in a book bag in her room and when she opened it again on Tuesday it was cracked. Best Buy says contact Microsoft, Microsoft online “support” says it is not a covered repair, and she cannot find how to even initiate a conversation about a repair without paying $649 first. We have found that this was an issue with the Surface Laptops 3 and 4, and that Microsoft previously repaired screens at no cost. This was purchased for her to begin classes a week from now, if anyone has a clue how to contact Microsoft we would appreciate the help!