I get the need for tamper protection (probably needed for PCI DSS compliance), but the devices are too fragile. We bought 4 solo devices to use in our theatre bar and coffee corner. One of them came up with the blocked message. From enquiries, I think it was dropped onto the counter (about 20cm) - there isn't a single mark on the device. I contacted sumup as it was still in warranty (just) but they said a drop voids the warranty (despite there being no evidence of such - my fault for even mentioning it!).
I won't be recommending anything other than the air readers from now on, as they are much cheaper to replace.
The sumup app on android is supposed to support "tap on phone", which could be used for contactless if the card reader fails, but despite ensuring nfc is enabled on my phone I never see the option in the checkout. No idea if they'll be adding a similar feature to the ios app now that apple tap to pay is a thing.
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For anyone new starting out I'll be pointing them at zettle, as they tap on phone feature works on their app!
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For anyone new starting out I'll be pointing them at zettle, as the 'tap on phone' feature works on their app!
I get the need for tamper protection (probably needed for PCI DSS compliance), but the devices are too fragile. We bought 4 solo devices to use in our theatre bar and coffee corner. One of them came up with the blocked message. From enquiries, I think it was dropped onto the counter (about 20cm) - there isn't a single mark on the device. I contacted sumup as it was still in warranty (just) but they said a drop voids the warranty (despite there being no evidence of such - my fault for even mentioning it!).
I won't be recommending anything other than the air readers from now on, as they are much cheaper to replace.
The sumup app on android is supposed to support "tap on phone", which could be used for contactless if the card reader fails, but despite ensuring nfc is enabled on my phone I never see the option in the checkout. No idea if they'll be adding a similar feature to the ios app now that apple tap to pay is a thing.
For anyone new starting out I'll be pointing them at zettle, as they tap on phone feature works on their app!