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crwdns2934243:0crwdne2934243:0 mike

crwdns2934249:0crwdne2934249:0:

Yes data is stored on your hard drive - nothing to do with RAM
Unfortunately on this model the RAM is soldered in?
-Important! Backup your files before you send the laptop to Dell. This page shows how to remove drive.
+Important! Backup your files before sending the laptop to Dell. This page shows how to remove drive.
-https://www.ifixit.com/Guide/Dell+XPS+13+9300+SSD+Replacement/153515
+[guide|153515]
You will need another computer with either a compatible slot or an external USB case and backup software. There are several freeware backup apps on the Web.

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crwdns2934245:0crwdne2934245:0 mike

crwdns2934249:0crwdne2934249:0:

Yes data is stored on your hard drive - nothing to do with RAM
Unfortunately on this model the RAM is soldered in?
+
+Important! Backup your files before you send the laptop to Dell. This page shows how to remove drive.
+
+https://www.ifixit.com/Guide/Dell+XPS+13+9300+SSD+Replacement/153515
+
+You will need another computer with either a compatible slot or an external USB case and backup software. There are several freeware backup apps on the Web.

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crwdns2934245:0crwdne2934245:0 mike

crwdns2934249:0crwdne2934249:0:

Yes data is stored on your hard drive - nothing to do with RAM
-Have you tried reseating the RAM?
+Unfortunately on this model the RAM is soldered in?

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crwdns2934241:0crwdne2934241:0 mike

crwdns2934249:0crwdne2934249:0:

Yes data is stored on your hard drive - nothing to do with RAM

Have you tried reseating the RAM?

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