My wife has a HTC Nexus 9. She has had it a few years and it suddenly has a problem. She has not done any updates or rooting or anything, and the last thing she remembers installing was a Nonagram-type puzzle game. When she switches it on it gets to the Google logo, then resets and loops.
I have gone into recovery mode and tried "wipe cache partition" and a few other things but it makes no difference. When I connect it to my pc it isn't detected. It looks like the only option left is factory reset, but my wife doesn't want to lose her family photos and videos. She does not have a backup.
Is there anything I can try before resorting to factory reset?
My wife has a HTC Nexus 9. She has had it a few years and it suddenly has a problem. She has not done any updates or rooting or anything, and the last thing she remembers installing was a Nonagram-type puzzle game. When she switches it on it gets to the Google logo, then resets and loops.
I have gone into recovery mode and tried "wipe cache partition" and a few other things but it makes no difference. When I connect it to my pc it isn't detected. It looks like the only option left is factory reset, but my wife doesn't want to lose her family photos and videos. She does not have a backup.
Is there anything I can try before resorting to factory reset?