When you receive his PC, please try the following:
-
# Firmly re-seat the PCIe riser card in its slot and reset BIOS to its default settings. Confirm that BIOS recognizes the card without errors. If BIOS displays a problem, try another slot.
+
# Firmly re-seat the PCIe riser card in its slot and reset BIOS to its default settings. Confirm that BIOS recognizes the card without errors. If BIOS displays a problem, try another slot. Try a BIOS update, as well.
# Launch Device Manager, uninstall the display/monitor drivers, and reboot the computer. Windows will detect the monitor and install the drivers it recommends.
# Try the device troubleshooting utility. Open command prompt as an administrator, copy/paste the following, and hit Enter: ***%systemroot%\system32\msdt.exe -id DeviceDiagnostic*** Follow the prompts to allow Windows to look for the problem.
If none of these work, then manually isolate the problem component. Try a different monitor/cable, computer, monitor DP port, PCIe card, PCIe slot, and drivers. Confirm that the problem returns before moving to the next component.
When you receive his PC, please try the following:
# Firmly re-seat the PCIe riser card in its slot and reset BIOS to its default settings. Confirm that BIOS recognizes the card without errors. If BIOS displays a problem, try another slot.
# Launch Device Manager, uninstall the display/monitor drivers, and reboot the computer. Windows will detect the monitor and install the drivers it recommends.
-
# Try the device troubleshooting utility. Open command prompt as an administrator, copy/paste the following, and hit Enter: ***%systemroot%\system32\msdt.exe -id DeviceDiagnostic***
-
# Follow the prompts to allow Windows to look for the problem.
-
+
# Try the device troubleshooting utility. Open command prompt as an administrator, copy/paste the following, and hit Enter: ***%systemroot%\system32\msdt.exe -id DeviceDiagnostic*** Follow the prompts to allow Windows to look for the problem.
If none of these work, then manually isolate the problem component. Try a different monitor/cable, computer, monitor DP port, PCIe card, PCIe slot, and drivers. Confirm that the problem returns before moving to the next component.
When you receive his PC, please try the following:
# Firmly re-seat the PCIe riser card in its slot and reset BIOS to its default settings. Confirm that BIOS recognizes the card without errors. If BIOS displays a problem, try another slot.
# Launch Device Manager, uninstall the display/monitor drivers, and reboot the computer. Windows will detect the monitor and install the drivers it recommends.
# Try the device troubleshooting utility. Open command prompt as an administrator, copy/paste the following, and hit Enter: ***%systemroot%\system32\msdt.exe -id DeviceDiagnostic***
# Follow the prompts to allow Windows to look for the problem.
If none of these work, then manually isolate the problem component. Try a different monitor/cable, computer, monitor DP port, PCIe card, PCIe slot, and drivers. Confirm that the problem returns before moving to the next component.