crwdns2934241:0crwdne2934241:0 Alisha C

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Does your phone have audio in any function without the connected earpiece? For example, does your phone ring? Can you watch a video on YouTube or something similar? Is audio in phone calls normal? Isolating this can help determine the issue.

I would have a look at the [[iPhone No Sound|iPhone No Sound page|new_window=true]] for a pretty thorough list of causes and fixes.

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open