Hello community,
same Story today with apple.
thank you for your experiences. Was today with the "almost new" Macbook pro 19 , purchase price 5,300 € directly at the local official repair point of Apple. Tried everything possible. Chip damage or graphics card was excluded. Offer is 1000 € for a new display or nothing. Repair program does not exist for this.
Then I called Apple support today as the next step and described that it is a damage that is very similar to the Flex-Gate. I asked that the display be repaired as a gesture of goodwill, although I am 9 months over the 2 years, but from my point of view, a display should not give up its ghost after such a short time.
Answer from Apple: We take the damage, but I can not give them hope. In two days (Wednesday) I call them back. But they won't like the call. The warranty is over and they have to pay the repair of 1000 €.
Scary for a premium manufacturer, but Apple is probably calling their bluff. Really sad.
Do you have an idea, am apparently not the only one and probably many will
Apple Mac pro 176 inch 2019 only now get this damage. Mine has been opened and closed quite a bit and that should never be a reason to go defective though?
If you guys have any ideas? Repair services say opening and soldering is about as expensive as a new display and not worth it.
Greetings and a little disappointed with Apple customer service.
Torsten