crwdns2934243:0crwdne2934243:0 Matt Zieminski

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Fridge cools, but not Freezer

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crwdns2934241:0crwdne2934241:0 Van Pham

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Fridge cools, but not Freezer

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Hi,

I have a Samsung French Door Fridge, model RF23HCEDBSR.  The fridge is cooling, but the freezer is completely not working.  Fridge can get down to 38 degrees, but the freezer is at 60.

* I don't get any error codes when doing a diagnostic
* The compressor seems to be running and the compressor fan is definitely spinning.  Is the fact that the fridge is cooling mean this is ok?
* The fan in the fridge section sounds like it's spinning
* I have cleaned the rear condenser coils
* I checked if the evaporator coils are frozen in the freezer.  They are not cold.  I am not sure if the fan is running.

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* Any ideas?

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Samsung Refrigerator

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