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Pono Music Support sent me the address of Phil Baker ( pbaker at gmail dot com) in answer to a question I had about my Pono. His answer was that it couldn't be repaired, but could be replaced "for $200 plus $30 Fedex shipping to any US address. It would be a new player without the cardboard packaging"

I didn't take them up on that, but it may be of interest to you

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