HP diagnostics give Replace Battery error for new battery
crwdns2934249:0crwdne2934249:0:
I replaced the battery in my HP laptop:
''Please note the device selected from the system isn't the exact number but I had no other viable choice.''
* HP ENVY x360 - 15m-cn0011dx is correct.
* Product number: 3VU72UA
The replacement is holding a charge. It also seems to share in a somewhat reasonable timeframe. I am still benchmarking the charge and battery retention to make sure,
However, I'm getting errors from HP Support Assistant diagnostics saying to replace the battery. I hope I properly attached the picture.
I have calibrated the battery: charged, drained, charged, etc. I've even rebooted. Diagnostics still show I need to replace the battery.
Thank you.
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