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samsung SHP-DP728 doesn’t lighten up the number pad

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My samsung SHP-DP728 doesn’t lighten up the number pad so I cannot change the password either add fingerprints. I’ve tried pressing the REG button but it still not show the number pad. Is there any thing I can do by myself before calling Samsung supporters? Thanks

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crwdns2934249:0crwdne2934249:0:

My samsung SHP-DP728 doesn’t lighten up the number pad so I cannot change the password either add fingerprints. I’ve tried pressing the REG button but it still not show the number pad. Is there any thing I can do by myself before calling Samsung supporters? Thanks

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crwdns2934249:0crwdne2934249:0:

My samsung SHP-DP728 doesn’t lighten up the number pad so I cannot change the password either add fingerprints. I’ve tried pressing the REG button but it still not show the number pad. Is there any thing I can do by myself before calling Samsung supporters? Thanks

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