Try connecting a different compatible charger or charger cable or connecting it to a computer's USB port and check if it shows that it is charging OK or not.
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Use a strong light and a magnifying glass to visually inspect the tablet’s USB-C port to make sue that there’s no lint etc in the port enclosure that may be preventing a good electrical connection.
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''If still not'', use a strong light and a magnifying glass to visually inspect the tablet’s USB-C port to make sue that there’s no lint etc in the port enclosure that may be preventing a good electrical connection.
If it appears that something is lodged in there, ''do not'' use a metal pin or probe to try and remove it. Try using a vacuum cleaner to see if it can be removed that way.
If it still won’t charge and if the port enclosure seems clear, since it is new it will be covered by the ''manufacturer’s warranty.'' Consult the documentation that came with the tablet or look online to find out how to make a claim for a warranty repair in your location.
Do not attempt to open the tablet to find out what’s wrong as this will void the warranty.
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Did you back up your data to the cloud (Samsung, Google?) at all? If so you should be able to retrieve it, if necessary
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Did you back up your data to the cloud (Samsung, Google?) at all? If so you should be able to retrieve it from there, if necessary
Try connecting a different compatible charger or charger cable or connecting it to a computer's USB port and check if it shows that it is charging OK or not.
Use a strong light and a magnifying glass to visually inspect the tablet’s USB-C port to make sue that there’s no lint etc in the port enclosure that may be preventing a good electrical connection.
If it appears that something is lodged in there, ''do not'' use a metal pin or probe to try and remove it. Try using a vacuum cleaner to see if it can be removed that way.
If it still won’t charge and if the port enclosure seems clear, since it is new it will be covered by the ''manufacturer’s warranty.'' Consult the documentation that came with the tablet or look online to find out how to make a claim for a warranty repair in your location.
Do not attempt to open the tablet to find out what’s wrong as this will void the warranty.
Did you back up your data to the cloud (Samsung, Google?) at all? If so you should be able to retrieve it, if necessary
@Tyler Jane
Try connecting a different compatible charger or charger cable or connecting it to a computer's USB port and check if it shows that it is charging OK or not.
Use a strong light and a magnifying glass to visually inspect the tablet’s USB-C port to make sue that there’s no lint etc in the port enclosure that may be preventing a good electrical connection.
If it appears that something is lodged in there, ''do not'' use a metal pin or probe to try and remove it. Try using a vacuum cleaner to see if it can be removed that way.
If it still won’t charge and if the port enclosure seems clear, since it is new it will be covered by the ''manufacturer’s warranty.'' Consult the documentation that came with the tablet or look online to find out how to make a claim for a warranty repair in your location.
Do not attempt to open the tablet to find out what’s wrong as this will void the warranty.
Did you back up your data to the cloud (Samsung, Google?) at all? If so you should be able to retrieve it, if necessary