This method didn’t work. Unfortunately, I placed rare irreplaceable files on theSanDisk MP3 player and are unable to retrieve them. The player won’t play music and hangs in the “refreshing your media” screen. I’ve followed detailed instructions to no avail. I’ve worked on this problem for at least 6 months. I’d love to get my music files off this dead SanDisk. My disappointment level is so great, it borders on despair.