Hi @albert223,
Have you tried a soft reset?
Here’s how:
Press and hold the ***Power button*** for 5 to 10 seconds.
It will show the shutdown and the restart options screen.
Click on the ***Power Off & Restart*** Option.
If the screen is unresponsive, press and hold the ***Power button*** until it restarts.
Release the power button when your phone restarts and you will see the boot screen.
Your phone has been reset without deleting any of your data.