crwdns2934241:0crwdne2934241:0 dschind

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There are a lot of instructional videos and articles online for how to do what you want, so that is the first place for you to go.

If, after first trying the simplest and least-drastic steps,  you still are having no success, perhaps this Apple Reset Utility will help you (if you have one of the ipods it’s meant for):

https://support.apple.com/kb/dl69?locale=pt_BR

Good luck!

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