Hey everyone,
Super interesting issue. Previously it would reboot just fine when connected to the dock but now it just stays on the windows/surface logo screen. It reboots perfectly fine when disconnected from the dock.
Any idea what it could be?
Troubleshooting already done:
Uninstalled the surface dock firmware (did not delete the driver) and plugged back in.
Tried to manually update the firmware on the surface dock and I don’t see a version number change.
I’m going to reach out to Microsoft as well but wanted to put this here in case anyone has had this issue before.
Hey everyone,
Super interesting issue. Previously it would reboot just fine when connected to the dock but now it just stays on the windows/surface logo screen. It reboots perfectly fine when disconnected from the dock.
Any idea what it could be?
Troubleshooting already done:
Uninstalled the surface dock firmware (did not delete the driver) and plugged back in.
Tried to manually update the firmware on the surface dock and I don’t see a version number change.
I’m going to reach out to Microsoft as well but wanted to put this here in case anyone has had this issue before.