''' i have been having the same exact problem with mine too. I got it for christmas 3 years ago and like a month later i had dropped it in the snow and it got a dent on it and it was there over night and when i plug the head phones in it is like i cant turn the volume up at all or else it goes into the external speaker and it seems like there is no bass coming out of it either so yea it really bugs me but wht seems to work is if u #1)push the headphones in all the way
#2) then push them twards the screen then it sound fine so yea that is all i know i need to get it checked out!!! '''