This is a common problem with these phones. I have had and used several of these same models and the charge port just sometimes fails. The wireless charging still worked on the phones I have had the issue with. The good news is that it is very easy to replace the charge port on thses phones. I like this model because of it’s reather modular construction. A while back I posted here on this topic. You can usually find thes same models on eBay cheap, with cracked screens or locked or with other problems and salvage the charge port from them.