I found another way that you can make the audio work for those of you that are outside the warranty if you hold the power button and the volume up button for 10 seconds the headphones should turn off the headphones should turn off then after that restart your phone and connect your headphones and it should be working again I don't know why this happened but I tried to connect another pair of headphones and it didn't work that's how I figure this out so some of the times it might just be your phone ( also just a side note i’ll had a problem in the past with my bass turning off if you do the trick I mentioned before with the power button and the volume button and that will fix your bass as well)