Very strange that it has audio problems with blu ray but not dvd or 4K blu ray.
Only difference between 4K blu ray and blu ray is the video resolution, not the audio.
Is the digital audio output set to bitstream or PCM?
Maybe try [link|https://www.winningappliances.com.au/public/manuals/DP-UB420GNK-Panasonic-Product-Manual.pdf|resetting] the player back to factory defaults (see p.36) and check if that resolves the problem.
***Update:***
-
Check that the latest [https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub320/index.html|firmware] is installed, just in case it is a software problem.
+
Check that the latest [link|https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub320/index.html|firmware] is installed, just in case it is a software problem.
-
The last firmware is V1.32 (04/02/2019) and states it was for ''Playability of Blu-ray Disc™,'' which may be related to the problem you’re having with BluRay discs
+
The latest firmware is Ver. 1.32 (04/02/2019) and states it was for ''Playability of Blu-ray Disc™,'' which may be related to the problem you’re having with BluRay discs
Very strange that it has audio problems with blu ray but not dvd or 4K blu ray.
Only difference between 4K blu ray and blu ray is the video resolution, not the audio.
Is the digital audio output set to bitstream or PCM?
-
Maybe try [https://www.winningappliances.com.au/public/manuals/DP-UB420GNK-Panasonic-Product-Manual.pdf|resetting] the player back to factory defaults (see p.36) and check if that resolves the problem.
+
Maybe try [link|https://www.winningappliances.com.au/public/manuals/DP-UB420GNK-Panasonic-Product-Manual.pdf|resetting] the player back to factory defaults (see p.36) and check if that resolves the problem.
-
Also check that the latest https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub320/index.html|firmware] is installed, just in case it is a software problem.
+
***Update:***
-
The last firmware is V1.32 and states it was for Playability of Blu-ray Disc™
+
Check that the latest [https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub320/index.html|firmware] is installed, just in case it is a software problem.
+
+
The last firmware is V1.32 (04/02/2019) and states it was for ''Playability of Blu-ray Disc™,'' which may be related to the problem you’re having with BluRay discs
@elizagirl
Very strange that it has audio problems with blu ray but not dvd or 4K blu ray.
Only difference between 4K blu ray and blu ray is the video resolution, not the audio.
Is the digital audio output set to bitstream or PCM?
Maybe try [https://www.winningappliances.com.au/public/manuals/DP-UB420GNK-Panasonic-Product-Manual.pdf|resetting] the player back to factory defaults (see p.36) and check if that resolves the problem.
Also check that the latest https://av.jpn.support.panasonic.com/support/global/cs/bd/download/ub320/index.html|firmware] is installed, just in case it is a software problem.
The last firmware is V1.32 and states it was for Playability of Blu-ray Disc™