My iTouchless lid was stuck in the closed position so even manually I couldn’t open the lid without using excessive force. If you take apart the lid by removing the screws you’ll see an electric motor which turns a jointed arm connected to the lid hinge. For me this jointed arm was over extended so both joints were straight in a line. The electric motor needs a slight bend in the arm in order to turn the lid hinge. If you manually close the hinge a bit the motor will be able to close and open the lid. It works fine now!