Please remember we are volunteers here. When we ca, we come online, go through questions, and answer what we can. Not everyone can answer everything. I don't know jack about computers, for example. So I have to pass right over those. To reiterate what was asked previously, what have you tried? What have you checked? It sounds like your door switch is stuck shut. You can unplug the unit, remove the switch and test it. Do a continuity check with the switch open, and closed. If no change, there's your problem.