Try the following just to isolate where the problem may be.
Set the TV to ''mute'' and then remove the batteries from the TV remote and also from the external speaker’s remote if they have one. (in case the external speakers are connected to a remote controllable audio receiver and it is connected to the TV’s HDMI(ARC) port) and check if the audio still restores or not.
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Perhaps also check if the TV has the latest [link|https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured before this and not updated. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’ve linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
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Perhaps also check in the TV menus, if the TV has the latest [link|https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured before this and not updated. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’ve linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
Try the following just to isolate where the problem may be.
Set the TV to ''mute'' and then remove the batteries from the TV remote and also from the external speaker’s remote if they have one. (in case the external speakers are connected to a remote controllable audio receiver and it is connected to the TV’s HDMI(ARC) port) and check if the audio still restores or not.
-
Perhaps also check if the TV has the latest [link|https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured and not updated before this. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’ve linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
+
Perhaps also check if the TV has the latest [link|https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured before this and not updated. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’ve linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
Try the following just to isolate where the problem may be.
Set the TV to ''mute'' and then remove the batteries from the TV remote and also from the external speaker’s remote if they have one. (in case the external speakers are connected to a remote controllable audio receiver and it is connected to the TV’s HDMI(ARC) port) and check if the audio still restores or not.
-
Perhaps also check if the TV has the latest [https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured and not updated before this. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’v linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
+
Perhaps also check if the TV has the latest [link|https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured and not updated before this. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’ve linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.
Hi @gra27 ,
Try the following just to isolate where the problem may be.
Set the TV to ''mute'' and then remove the batteries from the TV remote and also from the external speaker’s remote if they have one. (in case the external speakers are connected to a remote controllable audio receiver and it is connected to the TV’s HDMI(ARC) port) and check if the audio still restores or not.
Perhaps also check if the TV has the latest [https://www.lg.com/au/support/product/lg-OLED55G1PTA|software Ver. 03.15.36] installed in case it is a programming bug. I realize that you said you only got it last month but the latest software is dated 27/07/21 and perhaps the TV was manufactured and not updated before this. I suggest if the TV is “online” that you check the software via the TV menu options rather than use the link provided in case I’v linked the wrong model. Installing the wrong software can brick a TV whereas the menu option will ensure that the correct one is accessed and installed if required.