I had the same problem but it occurred after I was trying to program the remote. I lost the control over the volume. Could not get it back no matter what I tried. Finally ordered another remote which fixed the problem. After a few years I did the same thing again and same thing happened. Had to buy another remote and it fixed the volume problem. This is software related problem not a physical problem on the remote. The remote reset procedure and reset on the receiver do not fix the problem. I purchased a brand new remote on Ebay for under $13.00 delivered. Save yourself the headaches and go buy another remote.