crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @kansas123 ,
What is the full model number of the laptop?
Does it do this when the charger is connected?
Sounds like the BIOS is corrupted and needs to be reset.
Try the following:
i). Disconnect the charger if connected.
ii). Remove the main battery from the laptop.
iii). Open the laptop and find the coin cell RTC battery on the motherboard and remove it from the motherboard.
-***''Note:''*** remember the orientation of the coin cell battery before you remove it. Usually it is +ve on top as marked on the battery. Once it has been removed, measure the voltage of the coin cell battery. If it is <2.5V DC replace it. Normally it is a CR2032 Lithium non rechargeable battery that is available most everywhere. As you didn’t supply the laptop model number, sometimes this battery may have leads on it and plugs into a socket on the motherboard rather than being held in a battery holder so just unplug it instead.
+***''Note:''*** remember the orientation of the coin cell battery before you remove it. Usually it is +ve on top as marked on the battery. Once it has been removed, measure the voltage of the coin cell battery. If it is <2.5V DC replace it. Normally it is a CR2032 (marked on battery itself) Lithium non rechargeable battery that is available most everywhere. As you didn’t supply the laptop model number, sometimes this battery may have leads on it and plugs into a socket on the motherboard rather than being held in a battery holder so just unplug it instead.
iv). Press and hold the laptop’s Power On button for a ''full 15 seconds'' and then release it.
v). Reinsert the RTC coin cell battery on the motherboard.
vi). Re-assemble the laptop and reinsert the main battery.
vii). Connect the charger and try turning the laptop on.
If it starts there may be a message about the date and time being incorrect. This is normal as the BIOS has been reset. Once the time and date have been corrected the message won’t appear the next time the laptop is started.
Also check if the battery is charging. If it is allow it to fully charge before disconnecting the charger.

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 jayeff

crwdns2934249:0crwdne2934249:0:

Hi @kansas123 ,

What is the full model number of the laptop?

Does it do this when the charger is connected?

Sounds like the BIOS is corrupted and needs to be reset.

Try the following:

i). Disconnect the charger if connected.

ii). Remove the main battery from the laptop.

iii). Open the laptop and find the coin cell RTC battery on the motherboard and remove it from the motherboard.

***''Note:''*** remember the orientation of the coin cell battery before you remove it. Usually it is +ve on top as marked on the battery. Once it has been removed, measure the voltage of the coin cell battery. If it is <2.5V DC replace it. Normally it is a CR2032 Lithium non rechargeable battery that is available most everywhere. As you didn’t supply the laptop model number, sometimes this battery may have leads on it and plugs into a socket on the motherboard rather than being held in a battery holder so just unplug it instead.

iv). Press and hold the laptop’s Power On button for a ''full 15 seconds'' and then release it.

v). Reinsert the RTC coin cell battery on the motherboard.

vi). Re-assemble the laptop and reinsert the main battery.

vii). Connect the charger and try turning the laptop on.

If it starts there may be a message about the date and time being incorrect. This is normal as the BIOS has been reset. Once the time and date have been corrected the message won’t appear the next time the laptop is started.

Also check if the battery is charging. If it is allow it to fully charge before disconnecting the charger.

crwdns2915684:0crwdne2915684:0:

open