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crwdns2934241:0crwdne2934241:0 Ryan Goldwasserf

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Bluetooth no longer works

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My headphones turn on and can play sound through a wired connection, but no longer pair using Bluetooth.  I have tried resetting the  headphones as well as restoring them to factory settings.  The headphones no longer enter bluetooth pairing mode and I cannot pair them with devices that were previously known to the headphones.  I do not know what else to try.

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Sony WH-1000XM3

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open