Things to try and see if they resolve the problem.
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i). [https://www.t-mobile.com/support/devices/android/samsung-galaxy-note20-ultra-5g/wipe-cache-partition-samsung-galaxy-note20-ultra-5g|Wipe the cache partition] and check if it now works OK.
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i). [link|https://www.t-mobile.com/support/devices/android/samsung-galaxy-note20-ultra-5g/wipe-cache-partition-samsung-galaxy-note20-ultra-5g|Wipe the cache partition] and check if it now works OK.
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ii). Start the phone in [https://www.att.com/device-support/article/wireless/KM1320238/Samsung/SamsungSMN986U|safe mode] and check.
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ii). Start the phone in [link|https://www.att.com/device-support/article/wireless/KM1320238/Samsung/SamsungSMN986U|safe mode] and check.
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If it works OK in safe mode, then a ''downloaded app'' is the cause of the problem. The tricky part is finding out which one. You will need to uninstall each ''downloaded app'', one by one and test the phone in normal mode between each uninstall to see if it works OK. When if does then the last ''downloaded app'' that was uninstalled is the culprit. A ''downloaded app'' is one that you downloaded and installed on the phone and didn’t come pre-installed with the phone.
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If it works OK in safe mode, then a ''downloaded app'' is the cause of the problem. The tricky part is finding out which one. You will need to uninstall each ''downloaded app'', one by one and test the phone in normal mode between each uninstall to see if it works OK. When it does then the last ''downloaded app'' that was uninstalled is the culprit. A ''downloaded app'' is one that you downloaded and installed on the phone and didn’t come pre-installed with the phone.
Hi,
Things to try and see if they resolve the problem.
i). [https://www.t-mobile.com/support/devices/android/samsung-galaxy-note20-ultra-5g/wipe-cache-partition-samsung-galaxy-note20-ultra-5g|Wipe the cache partition] and check if it now works OK.
ii). Start the phone in [https://www.att.com/device-support/article/wireless/KM1320238/Samsung/SamsungSMN986U|safe mode] and check.
If it works OK in safe mode, then a ''downloaded app'' is the cause of the problem. The tricky part is finding out which one. You will need to uninstall each ''downloaded app'', one by one and test the phone in normal mode between each uninstall to see if it works OK. When if does then the last ''downloaded app'' that was uninstalled is the culprit. A ''downloaded app'' is one that you downloaded and installed on the phone and didn’t come pre-installed with the phone.