You need to press the ''Volume Down + Power'' keys ''''(both together) to get into the Recovery mode.
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You need to press the ''Volume Down + Power'' keys (both together) to get into the Recovery mode.
Also if the phone has a Google Account you will need to know the User ID and password for the account to access the phone after it has been reset. This is because the FRP lock (factory reset protection) is enabled when resetting. Apologies if you knew this already.
Here’s a link that shows how to perform a [link|https://support.motorola.com/us/en/solution/MS151379|hard reset] on your model phone. Scroll down to ''External reset''
You need to press the Volume Down + Power keys (both together) to get into the Recovery mode.
+
You need to press the ''Volume Down + Power'' keys ''''(both together) to get into the Recovery mode.
Also if the phone has a Google Account you will need to know the User ID and password for the account to access the phone after it has been reset. This is because the FRP lock (factory reset protection) is enabled when resetting. Apologies if you knew this already.
-
Here’s a link that shows how to perform a [https://support.motorola.com/us/en/solution/MS151379|hard reset] on your model phone. Scroll down to ''External reset''
+
Here’s a link that shows how to perform a [link|https://support.motorola.com/us/en/solution/MS151379|hard reset] on your model phone. Scroll down to ''External reset''
Hi @deejackson ,
Which Volume button are you pressing?
You need to press the Volume Down + Power keys (both together) to get into the Recovery mode.
Also if the phone has a Google Account you will need to know the User ID and password for the account to access the phone after it has been reset. This is because the FRP lock (factory reset protection) is enabled when resetting. Apologies if you knew this already.
Here’s a link that shows how to perform a [https://support.motorola.com/us/en/solution/MS151379|hard reset] on your model phone. Scroll down to ''External reset''