Hi All,
Thought I would update you with my unit. After numerous emails to UK BOSCH regarding the issue I was having I was told they can't do anything about it. I therefore asked for contact details for Germany HQ where I wanted to raise a complaint with UK customer services who dismissed the faulty condenser even though I recorded a video of the condenser pipe leaking. I was contacted by a senior representative in UK and explained that when I spoke to customer services and told of the condenser leaking they said it can't be fixed as the part was discontinued even though I went on their spare parts website and added it to basket. The rep then said there are other parts that need changing that have been discontinued. I questioned him to what parts but he told me to contact another department. Neverthess the senior rep agreed to send an engineer out to replace the condenser. The initial call out charge was paid last year and I did pay for the parts for regass the 1st time. I told the senior rep I understand that I have paid the call out charge which covers all labour and I'm prepared to pay for parts even though this problem has been going on just under a year. The condenser has been replaced, unit regassed and its been 2 months now and all working fine.
The engineer who replaced the condenser saw the video I made and was very apologetic for the customer service rep saying parts BOSCH sell can be changed and this should have been done when I saw the condenser pipe leak.
I just want to thank those who took the time to reply back to me.
Just goes to show that you can't take no for an answer ?