I have just had a chat with Sumup support with a
'''“Device is Blocked. Please contact support [0105000000]”''' - Message
I purchased my device 3-4 years ago. After receiving it I initially set it up & it has spent the remainder of its time in the Box it arrived in ''(Completely un-used)''
The trigger for my blockage isn’t shock, impact nor tampering! it’s because
'''“I haven’t charged the battery regularly enough?”''' according to the support team?
I queried if this apparently timed ''(Self-Detonation)'' feature was mentioned in the
'''“paperwork that I would have received when I purchased the card reader?”'''
The answer that I received was
'''“It is advised to charge the Battery regularly, To prevent damage to the Battery!”'''
I then asked
'''“Is the Blockage due to Battery failure?”'''
To which the obvious answer is NO. The Battery was Flat, so I connected it to my PC & I was immediately greeted by 4 illuminated lights & the message above… The Cardreader remained connected to the PC whilst I spoke with the customer support team ''(Approx 15 mins)'' I removed the Cardreader from the PC & low & behold the Battery had charged??
I explained to the Support team that
'''“I repair electronics - Micro soldering - IC replacement, Jumper wires, Board trace repairs etc. requiring the use of a microscope & have a very in depth understanding & knowledge of Board level electronics, specifically SMC’s”'''
I asked the support team
'''“Why has the anti-tamper trigger been activated? is it due to a failing battery? if this is the case, then it does not constitute tampering??"''' even though the Battery isn’t failing & is charging as normal
The response was
'''“I’m sorry, I don’t know but because the warranty has expired, we are not able to help you!”'''
I explained to them that because this unit was now a ''paperweight!'' & as such I told them
'''“I am now out of pocket, I have no intention of replacing it but will quite happily upload a video to my YouTube Channel showing my disassembling & reverse engineering this unit! in order to ascertain the Trigger mechanism & how to circumnavigate it & whilst I am in the process I will list every IC & major component contained within it! & where to source them all!”'''
I also made them aware of the fact that there are bound to be several thousand people that will be quite happily entertained whilst watching this video
I made them aware
'''“If I am unable to use this cardreader for it intended purpose to earn me money then I will earn money from YouTube dismantling the damned thing”'''
At this point after reading my intentions, I was promptly informed by the support team that
'''“The Technical Department would contact me as a matter of urgency. with the intention of resolving this issue!!”'''
If I haven’t heard anything within a couple of days, I will proceed with the Video :)
''(There will be alot of interested parties that are a lot smarter than me that will take alot of interest in my findings)''