I called to get help troubleshooting it. They asked if my outlet was working. I said yes. I asked for more assistance and you would have thought they would have walked me through starting the %#*@ thing. No she just told me to take it back. If I would not have seen this I would have drove 2 hours to take it back and get another that did the same %#*@ thing. The person that told us the correct way to use this should have wrote the manual. The person that wrote the instructions to use this needs to get a different job!!!