crwdns2933423:0crwdne2933423:0
crwdns2918538:0crwdne2918538:0

crwdns2934243:0crwdne2934243:0 Marco

crwdns2947189:0crwdne2947189:0:

Two new batteries don't work, the old one does

crwdns2934249:0crwdne2934249:0:

Hello,
I decided to replace the battery of my MacBook because of poor performance. I followed the steps in the guide, everything seemed well-executed, but when I assembled everything again my MacBook most of the time didn't turn on (with or without the power). It only did after I insisted several times (with the power charger connected), but:
* The system didn't detect the battery at all
* OS X menu bar showed an “X” on the battery symbol
* coconutBattery tool could not show any info on the battery
I tried to reset SMC and PRAM: I needed many attempts to start my MacBook again after those operations, but when it finally turned on, the situation didn't change. I also tried to keep it charging for some hours, but nothing happened, and when I unplugged the power the MacBook died.
I tried to check the battery installation, disconnecting and reconnecting contacts and data cable, but no results.
At that point, I decided to try to remove the new battery and reinstall the old one: my MacBook immediately started to work again, so I concluded that the new battery was defective. The customer service agreed to send a new battery.
Now I installed the second battery, but it is exactly like the first one: my MacBook doesn't turn on at all. After reinstalling the original battery everything worked again.
My question is: what am I doing wrong? Is it possible that I received two defective batteries? The MacBook is fine because the old battery works! Is there anything I am missing? I want to be sure I did everything correctly before giving up.
'''UPDATE 2021-02-13 (1)'''
I could turn on my MacBook with the second battery after 1 hour of attempts. I post here some screenshots:
CoconutBattery:
[image|2328182]
[image|2328181]
[br]
System Report:
[image|2328180]
CoconutBattery history:
[image|2328187]
[br]
You can see the first battery listed is the first one I bought, the second one is the original battery, the third one is the new battery Customer Service sent me to replace the first one.
I tried to reset the SMC ([guide|113252]): of course the macbook didn’t turn on again immediately, it took another 30 minutes of attempts, but when I succeeded the situation didn’t change.[br]
+
+
[br]
+
+
'''UPDATE 2021-02-13 (2)'''
-Ok, apparently there’s an update for BigSur which seems related to my issue :/ [image|2328192][br]
+Ok, apparently there’s an update for Big Sur which seems related to my issue :/
+
+[image|2328192]
+
[br]
I’ll try to install it and see if it works.
+
+
+
+'''UPDATE 2021-02-14'''
+
+After Big Sur update my battery still doesn’t charge and the MacBook dies if I disconnect power adapter. [br]
+CoconutBattery shows something different
+
+[image|2328651]
+
+I tried again to reset SMC and PRAM with no results. I installed again the old battery and it works.

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Touch Bar 2017

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 Marco

crwdns2947189:0crwdne2947189:0:

Two new batteries don't work, the old one does

crwdns2934249:0crwdne2934249:0:

Hello,
I decided to replace the battery of my MacBook because of poor performance. I followed the steps in the guide, everything seemed well-executed, but when I assembled everything again my MacBook most of the time didn't turn on (with or without the power). It only did after I insisted several times (with the power charger connected), but:
* The system didn't detect the battery at all
* OS X menu bar showed an “X” on the battery symbol
* coconutBattery tool could not show any info on the battery
I tried to reset SMC and PRAM: I needed many attempts to start my MacBook again after those operations, but when it finally turned on, the situation didn't change. I also tried to keep it charging for some hours, but nothing happened, and when I unplugged the power the MacBook died.
I tried to check the battery installation, disconnecting and reconnecting contacts and data cable, but no results.
At that point, I decided to try to remove the new battery and reinstall the old one: my MacBook immediately started to work again, so I concluded that the new battery was defective. The customer service agreed to send a new battery.
Now I installed the second battery, but it is exactly like the first one: my MacBook doesn't turn on at all. After reinstalling the original battery everything worked again.
My question is: what am I doing wrong? Is it possible that I received two defective batteries? The MacBook is fine because the old battery works! Is there anything I am missing? I want to be sure I did everything correctly before giving up.
-'''UPDATE 2021-02-13'''
+'''UPDATE 2021-02-13 (1)'''
I could turn on my MacBook with the second battery after 1 hour of attempts. I post here some screenshots:
-CoconutBattery: [image|2328182][image|2328181][br]
-System Report: [image|2328180]
+CoconutBattery:
-CoconutBattery history: [image|2328187][br]
+[image|2328182]
+
+[image|2328181]
+
+[br]
+
+
+System Report:
+
+[image|2328180]
+
+CoconutBattery history:
+
+[image|2328187]
+
+[br]
+
+
You can see the first battery listed is the first one I bought, the second one is the original battery, the third one is the new battery Customer Service sent me to replace the first one.
-I tried to reset the SMC (https://www.ifixit.com/Guide/How+to+reset+the+SMC+PRAM+and+NVRAM+on+a+Mac+Laptop/113252): of course the macbook didn’t turn on again immediately, it took another 30 minutes of attempts, but when I succeeded the situation didn’t change.
+I tried to reset the SMC ([guide|113252]): of course the macbook didn’t turn on again immediately, it took another 30 minutes of attempts, but when I succeeded the situation didn’t change.[br]
+[br]
+'''UPDATE 2021-02-13 (2)'''
+
+Ok, apparently there’s an update for BigSur which seems related to my issue :/ [image|2328192][br]
+[br]
+I’ll try to install it and see if it works.

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Touch Bar 2017

crwdns2915684:0crwdne2915684:0:

open

crwdns2934245:0crwdne2934245:0 Marco

crwdns2947189:0crwdne2947189:0:

Two new batteries don't work, the old one does

crwdns2934249:0crwdne2934249:0:

Hello,
I decided to replace the battery of my MacBook because of poor performance. I followed the steps in the guide, everything seemed well-executed, but when I assembled everything again my MacBook most of the time didn't turn on (with or without the power). It only did after I insisted several times (with the power charger connected), but:
* The system didn't detect the battery at all
* OS X menu bar showed an “X” on the battery symbol
* coconutBattery tool could not show any info on the battery
-
I tried to reset SMC and PRAM: I needed many attempts to start my MacBook again after those operations, but when it finally turned on, the situation didn't change. I also tried to keep it charging for some hours, but nothing happened, and when I unplugged the power the MacBook died.
I tried to check the battery installation, disconnecting and reconnecting contacts and data cable, but no results.
At that point, I decided to try to remove the new battery and reinstall the old one: my MacBook immediately started to work again, so I concluded that the new battery was defective. The customer service agreed to send a new battery.
Now I installed the second battery, but it is exactly like the first one: my MacBook doesn't turn on at all. After reinstalling the original battery everything worked again.
My question is: what am I doing wrong? Is it possible that I received two defective batteries? The MacBook is fine because the old battery works! Is there anything I am missing? I want to be sure I did everything correctly before giving up.
+
+'''UPDATE 2021-02-13'''
+
+I could turn on my MacBook with the second battery after 1 hour of attempts. I post here some screenshots:
+
+CoconutBattery: [image|2328182][image|2328181][br]
+System Report: [image|2328180]
+
+CoconutBattery history: [image|2328187][br]
+You can see the first battery listed is the first one I bought, the second one is the original battery, the third one is the new battery Customer Service sent me to replace the first one.
+
+I tried to reset the SMC (https://www.ifixit.com/Guide/How+to+reset+the+SMC+PRAM+and+NVRAM+on+a+Mac+Laptop/113252): of course the macbook didn’t turn on again immediately, it took another 30 minutes of attempts, but when I succeeded the situation didn’t change.

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Touch Bar 2017

crwdns2915684:0crwdne2915684:0:

open

crwdns2934241:0crwdne2934241:0 Marco

crwdns2947189:0crwdne2947189:0:

Two new batteries don't work, the old one does

crwdns2934249:0crwdne2934249:0:

Hello,

I decided to replace the battery of my MacBook because of poor performance. I followed the steps in the guide, everything seemed well-executed, but when I assembled everything again my MacBook most of the time didn't turn on (with or without the power). It only did after I insisted several times (with the power charger connected), but:

* The system didn't detect the battery at all
* OS X menu bar showed an “X” on the battery symbol
* coconutBattery tool could not show any info on the battery

I tried to reset SMC and PRAM: I needed many attempts to start my MacBook again after those operations, but when it finally turned on, the situation didn't change. I also tried to keep it charging for some hours, but nothing happened, and when I unplugged the power the MacBook died.

I tried to check the battery installation, disconnecting and reconnecting contacts and data cable, but no results.

At that point, I decided to try to remove the new battery and reinstall the old one: my MacBook immediately started to work again, so I concluded that the new battery was defective. The customer service agreed to send a new battery.

Now I installed the second battery, but it is exactly like the first one: my MacBook doesn't turn on at all. After reinstalling the original battery everything worked again.

My question is: what am I doing wrong? Is it possible that I received two defective batteries? The MacBook is fine because the old battery works! Is there anything I am missing? I want to be sure I did everything correctly before giving up.

crwdns2866306:0crwdne2866306:0:

MacBook Pro 13" Touch Bar 2017

crwdns2915684:0crwdne2915684:0:

open