If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows.
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If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows. It may be malware or a virus that is causing the pop up to occur
Go to ''Windows Start > Settings > Update and Security >Windows Security > click on Open Windows Security > Scan options > Microsoft Defender offline > scan now''
Hi @alyssia ,
If Win 10 is installed in the laptop, try running Windows Defender in safe mode and check what it shows.
Go to ''Windows Start > Settings > Update and Security >Windows Security > click on Open Windows Security > Scan options > Microsoft Defender offline > scan now''