The problem lies with xbox having faulty audio ports in their controllers. They sell tool kits to replace the audio port inside your controller however it voids the warranty. They have seemed to have manufactured them purposely faulty for the continued purchasing of the over priced controllers. We have went through 7 controllers only to have the audio port to static and or go out completely within a few weeks of purchase. I recommend either purchasing an off brand controller or an audio adapter for the controller as this seems to be the only fix I have found so far. I have tried all the troubleshooting it tells you to go through and none of those worked. What did work was an adapter for myself and an off brand controller for my son. If there is a fix out there I would love to know myself.