crwdns2934241:0crwdne2934241:0 ariel
crwdns2934249:0crwdne2934249:0:
I had this happen. I switched inputs on the back of the TV to my hdmi (firestick) and did the factory reset from that screen. do the reset- hold down the down arrow and power button (from back of tv) for 10-15s and the menu pops up. it let me use my remote after and everything seems to be working.
crwdns2915684:0crwdne2915684:0:
open