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crwdns2934241:0crwdne2934241:0 mike

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Hi Noah,

You stated ". . . it takes me straight to the bios/uefi " so you are already there. If still puzzled download the manual:

https://www.asus.com/supportonly/Q551LN/HelpDesk_Manual

Another thought. How did you clone your grandma's HDD to the SSD? This is very important. The easiest  with the Samsung Evo is to just use their utility:

https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

Look for "Consumers' Data Migration Software v4.0

You might also download the instructions for it.

You also say you have Windows preinstalled. . . where? On her old drive and it boots fine?

If that is the case then Samsung’s “Data Migration Software v4.0” will solve all your problem.

Let us know how it goes.

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