Samsung Xpress C1810W makes clunking noise and throws error #A1-4111
crwdns2934249:0crwdne2934249:0:
My five-year-old Samsung printer now makes a clunking noise when we try to print. The machine stops and displays error code '''A1-4111'''
The printcopy.info website lists this error to mean:
'''Description:''' Error #A1-4111 Call for service[br]
'''Causes:''' The transfer roller can’t move the engage/disengage position.
'''Remedy:'''
1) Turn the machine off then on. If the error persists, turn the machine off again.[br]
2) Remove the right cover.[br]
3) Check if the connection between main board and Feed drive unit are correct.[br]
4) If the connection is OK, replace the step motor of the Feed drive unit.[br]
5) If the problem persists, replace the main board.
'''Notes:'''
I’ve removed small right cover and the connections seem correct (from what I can tell.)
We recently replaced all the color toner with HP-brand toner.
We’re clueless about our next steps.