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crwdns2934241:0crwdne2934241:0 Finbarr Cairn

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Samsung Xpress C1810W makes clunking noise and throws error #A1-4111

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My five-year-old Samsung printer now makes a clunking noise when we try to print. The machine stops and displays error code  '''A1-4111'''

The printcopy.info website lists this error to mean:

'''Description:''' Error #A1-4111 Call for service[br]

'''Causes:''' The transfer roller can’t move the engage/disengage position.

'''Remedy:'''

1) Turn the machine off then on. If the error persists, turn the machine off again.[br]

2) Remove the right cover.[br]

3) Check if the connection between main board and Feed drive unit are correct.[br]

4) If the connection is OK, replace the step motor of the Feed drive unit.[br]

5) If the problem persists, replace the main board.

'''Notes:'''

I’ve removed small right cover and the connections seem correct (from what I can tell.)

We recently replaced all the color toner with HP-brand toner.

We’re clueless about our next steps.

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Samsung Printer

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