Carolann, Thanks for your response! How do I hard reset the Bose? Last nite I plugged the Bose to wall outlet to charge. There were no lights , when I plugged it in. Also this morning, Bose still dead. I tried the hold power button for 15 secs, also the pause and play button for 15 seconds. I went and tried updater, as I mentioned it stopped at 31, but at about 28 I heard loud beep and a light for just a second or so. but no further than 31%. Also how would one just let it drain out? Thanks for your input.