Hi,
Try the following:
Here’s a [https://www.drivereasy.com/knowledge/how-to-fix-unknown-usb-device-port-reset-failed-issue/|link] that describes how to update the drivers for the ''Generic USB hub drivers''. (see method 2)
Here are the [https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-x360-1020-g2-notebook-pc/16425521|drivers] for the laptop. Scroll down and click on ''Driver -Controller (1).'' It is the driver for the Intel Thunderbolt 3 secure connect for 2018 (last update 14/04/2020) I think that this is the driver. You could always check if it is already this version 17.4.78.500 Rev.B