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crwdns2934241:0crwdne2934241:0 William Fritz

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Screen replacement tested great, then black after completed install

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'''After removing the old broken screen''' from the Moto X4 XT1900-1, I connected the replacement screen (Glass and Digitizer) '''before proceeding''' to  install the precut gasket.  '''It worked perfectly'''.  [br]

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Then, I turned if off, prepared the surfaces, applied the gasket, and reconnected the ribbon connectors.  The fingerprint sensor created vibration, but the screen stayed black.  I repeated the sequence a half dozen times: turn off (press/hold power button, then press/hold power and down volume buttons),  disconnect screen ribbon, reconnect ribbon, restart, sound resumed and fingerprint sensor vibration.  '''Infant failure''' of the replacement part, or '''other damage'''?  [br]

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On close inspection, there was a '''loose tiny plastic cube''' near the latch that fell off to a slight touch.  In its place, previously beneath the cube, were 4 tiny metal connections.  I reviewed a YouTube video of the repair, and saw a difference ('''image attached'''), suggesting a possible cause.  Apparently two of the cubes are missing on my phone;  my guess is that these cubes may have been jumpers connecting the 4 connections somehow.  I was unable to find the tiny cubes to inspect and see if they are jumpers.  If they are, it might explain the failure to perform, and I could repair with solder if I knew more about their function.  I am reticent to remove one of the remaining 3 for inspection, and these cubes may have nothing to do with my problem.  If so, it is probably a known production issue.  ''The preview of this posting did not preview the uploaded image, which is an illustration of the area by the socket and a graphic of the potential issue described in this paragraph.''  [br]

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The failure could be an “infant” failure of the component, which is not very unusual.  Before returning the part, I am hoping that someone has an idea.  Because IFIXIT is a Motorola partner, I’m hoping for guidance from IFIXIT and Motorola experience.  Meanwhile, I’ll try the disconnect/reconnect cycle more times in the off-chance that it might clear some debris that might have gotten into the socket.

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Motorola Moto X4

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open